Terms and Conditions

last updated january 2024

Thank you for visiting our Company’s website (“Website”). We hope you find what you are looking for and enjoy our website content, which has been thoughtfully crafted for users like you.

Please review these Terms of Use very carefully.  By accessing our Website, you are agreeing to these and are expressing that you have been given reasonable access to review these Terms prior to your continued use of our Website. This Agreement is binding as of the date you access our Website.

general purpose

These Terms of Use (“Terms,” or “Agreement”) that You, the Website user, are entering with The Social Stager ("Company," "we," "us," “our”) govern how you may access and use our Website.  The Company and You will collectively be referred to as “Parties,” and each individually as a “Party.”

By accessing our Website, you are agreeing to these Terms and our Privacy Policy, accessed here, which is hereby incorporated by reference. If you do not wish to agree to these Terms and our Privacy Policy or are not legally able to form a binding contract, you must immediately quit using our Website.

age limitations

Our Website is offered to users who are at least 13 years old. If you are not at least 13 years old, you are not allowed to use our Website. By continuing to use our Website you are representing that you meet the minimum age requirements to form a binding contract in your jurisdiction.

changing terms

We reserve the right to update and revise these Terms at any time without notice to you. The date that these Terms were last updated is noted on the top of this Agreement.  Your continued use of the Website after we have updated these Terms indicates your acceptance and agreement to the changes.

website changes + access

As our Company evolves, our Website and its contents will change with it. We reserve the right to delete, withdraw, or edit this Website (and any service or material we provide on the Website) however we see fit, at any time, and without notice. We are not liable to you if the Website or any part of it is unavailable. For example, this may happen when our Website is undergoing an “under construction” phase where we need to make edits, changes, or amendments. Thank you for understanding.

If you are prompted to provide registration information or other details to access the website or any part of it, you are warranting that the information you provide is correct. Further, you agree that any information you provide to us is correct.

privacy

We respect your privacy and are committed to protecting it.  We may use certain information that we collect from you to operate our Company and/or our Website.  Please review our Privacy Policy to understand the types of data we collect from you and your devices (“Data”) in connection with your use of our Website and how we use your Data. By continuing to use our Website you are expressing that you agree with how we collect and use your Data as set out in these Terms and our Privacy Policy.

refund policy

The Social Stager believes in all of its products and services. It believes the methods work, but only if the Client is dedicated to the process. 

For digital products and either marketing or website templates, The Social Stager cannot offer refunds once the Client has purchased the product and gained access to the products for any reason, including the inability to obtain access to the site. If the Client is dissatisfied with his/her purchase or otherwise unable to view it in its entirety, he or she may reach out to The Social Stager.

This no-refund policy also extends to the Social Stager program, a 60-day Instagram Accelerator program, as its content plan, templates and engagement strategy are all delivered digitally to the Client and cannot be returned. 

Client further agrees and understands that changing his/her mind about the purchase, failing to follow through or understand the details of the product, not experiencing results he/she expected or desired, or experiencing any other similar situations does not entitle him/her to a refund.

For The Social Stager's social media management, copywriting, and content creation services, all work is approved in advance by the client, and therefore no refunds are offered for those services.

For the Social Stager's Social Media Strategy or Brand Development Services, the Client understands and agrees that changing his/her mind about the purchase, failing to implement the strategy, not experiencing results he/she expected or desired, or experiencing other similar situations does not entitle him/her to a refund.

For lead magnets and email funnels created within Flodesk for the Client, all work is approved in advance by the Client, and therefore no refunds are offered for those services. Should the Client be dissatisfied by the final product, the Social Stager offers up to 3 revision periods wherein the Social Stager will work at the Client's direction to revise and refine the final product to meet their expectations. The Client agrees and understands that not getting results he/she expected or desired, or not seeing the email subscriber growth they hoped for does not reflect in any way on the product delivered by The Social Stager nor does it entitle him/her to a refund.

For coaching strategy sessions, The Social Stager will offer not offer refunds for sessions that are canceled with less than 12 hours notice. For all other cancellations, The Social Stager will apply any monies paid towards a rebooked coaching session or if the Client does not want to rebook, The Social Stager will offer a full refund less a 25% administrative fee.

For the Social Stager's coaching packages, refunds will be considered on a case-by-case basis. If the Client is unable to complete the work and/or meet with their Coach due to physical limitations or due to a sudden and unavoidable life event, The Social Stager will take that into consideration. The Social Stager, in those types of scenarios, will put the Client's account on hold for a period of up to 6 months and apply any monies paid towards rebooking coaching sessions once the Client is ready to continue. If the Client is unable to continue, they must provide written proof that documentation on the issues or limitations which make proceeding with the coaching program impossible. Any refunds offered will be calculated based on coaching sessions already completed, any course materials already received, and less a standard 25% administrative fee.

chargebacks

In the event a chargeback is attempted with your financial institution, you are expressly agreeing to pay the full cost of your original purchase, plus any fees or associated costs incurred by the Company. We have the right to present these Terms to your financial institution, any payment processing company and/or investigating agency concerning the attempted chargeback or financial dispute.

protection of personal information

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity.

You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. We recommend keeping your login credentials and account information private so no other users are able to access it.

You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session.

You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. If you decide to log into your account on a public or shared computer, make sure to log out after your viewing session to help protect your information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time [in our sole discretion for any or no reason, including] if, in our opinion, you have violated any provision of these Terms of Use.

intellectual property

We enjoy sharing and creating valuable content on our Website for all our users to engage with and enjoy. However, in making this content publicly available, we still hold ALL of the Intellectual Property Rights to the work.  Meaning, all intellectual property rights including, but not limited to trademarks, copyrighted material, trade secrets, and other proprietary information are owned by the Company and its designees.  The Company has the sole exclusive right to reproduce, share and create derivative works from this intellectual property. 

You understand and agree that you are only allowed to access the Website and our content for your personal, non-commercial use.

We understand and agree that your computer may incidentally and automatically store copies of our content and website for ease of accessing those materials.  However, you are not allowed to reproduce, modify, or share the material contained on or downloaded from our Website.

You may not use the Company’s trademarks including, but not limited to, brand names, logo marks, service marks, designs, and slogans, without written permission from the Company.

linking to website + social media

Thank you for your interest in linking to our Website and/or social media accounts. Before you place a link on your website or another platform, please adhere to these guidelines to ensure our reputation is left intact.

If you are linking to our Website as a credited source for an article, blog or press, you must include a link to our Website in the cited material.  However, no information or content from our Website should be copied in its entirety without express written permission from the Company.

All links to our Website must establish that you do not have any association or endorsement from the Company (absent a separate affiliate, influencer, or other written agreement).

Further, you should only link to our Website on a site or social media account that is owned by you and complies with the content guidelines in this Agreement. You agree to immediately remove any and all links at the Company’s request.

restricted uses

user submissions

From time to time, our Website may contain features which enable you to submit or post content and material to the Website and/or submit directly to the Company. We prioritize the safety and environment of our Website and require that all your submissions comply with this Agreement.

All user submissions are non-confidential. You relinquish to the Company all proprietary rights in the same upon submission. You understand and agree that anything you submit or post through our Website grants the Company and our designees the right to use such material in any capacity for any purpose.

You understand and agree that you are solely responsible and liable for any submissions you make.  The Company will not be held liable in any way for your submissions or posts.

consent to use

By submitting reviews, images, comments, testimonials, or tags to us on any platform including, but not limited to social media and online reviews, you are by default granting us a commercial license and voluntarily releasing us to use your submissions for any reasonable future business use. In doing so, we may use your name and/or photo along with any other publicly acknowledged information that has been revealed by you when referring to your submissions on our Website, marketing materials, guides, and any other platform not expressed in this agreement.

monitoring and enforcement

We value all user submissions, but we are unable to review all submissions, posts and materials before they are posted to the Website. Therefore, we cannot be held liable for the failure to remove objectionable submissions or posts from the Website. However, the Company may remove user submissions and content for any reason and at its sole discretion without notice to you. Further, the Company may terminate user access to the website for any reason without notice.

Additionally, you understand and agree that the Company may be required to disclose your identity or personally identifiable information due to third-party claims, legal matters or for other purposes in compliance with law enforcement agencies, court orders or appropriate directives.  You agree that the Company will not be liable to you in any way for the disclosure of your identity or other information under the foregoing circumstances.

The Company reserves the right to take legal action against any user, person or entity who violates this Agreement.

user content guidelines

exclusive use in canva

All of our marketing and social media templates are designed for exclusive use in CANVA only.  To be clear, you need to edit these designs in CANVA exclusively. Our templates or portions of the templates were designed in CANVA. As a customer, you are agreeing to abide by our Terms of Service and CANVA’s Terms of Use and Acceptable Use Policy. That means that you need to familiarize yourself with what you can and cannot do with the templates by reviewing CANVA’s Terms of Service. CANVA places additional usage restrictions on templates and by purchasing one of the Social Stager's templates, you are agreeing to those usage restrictions.

Any usage violation may result in immediate termination of Customer’s access to CANVA and any purchased templates, with no refunds given for any previous payments made.

exclusive use in showit

All of our website templates are designed for exclusive use in SHOWIT only.  To be clear, you need to edit these designs in SHOWIT exclusively. Our templates or portions of the templates were designed in SHOWIT. As a customer, you are agreeing to abide by our Terms of Service and SHOWITs Terms of Use and Acceptable Use Policy. That means that you need to familiarize yourself with what you can and cannot do with the templates by reviewing SHOWIT’s Terms of Service. SHOWIT places additional usage restrictions on templates and by purchasing a website template, you are agreeing to those usage restrictions.

Any usage violation may result in immediate termination of Customer’s access to the  SHOWIT Subscription service and access to purchased website template, with no refunds given for any previous payments made.

website disclaimer

We do not warrant the accuracy, completeness, or usefulness of the information you find on our Website. Any reliance you place on such information is at your own risk.

You understand and agree that the Website and its content is merely informational in nature and does not represent any level of legal, medical, financial, or other professional industry-specific advice. As such, our Company will not be responsible for any damages that result from the use of our Website and its content.

external + affiliate links

From time to time, we will link to external websites and sources that are outside of our Company for your convenience only.  These links may include, but are not limited to advertisements, affiliate links, 3rd party website links, and sponsored links. In doing so, we recognize that we have no control over the contents of these sites, nor do we have any access to making changes or amendments to them.

geographic limitations

The owner of the Website is based in the Province of Ontario in Canada. We provide this Website for use only by persons located in Canada and the United States.

no guarantees + no warranties

The Company is providing this Website and all content accessible through it on an “As-Is” basis for individual use by you at your own risk and without any warranties, whether express or implied, including, but not limited to warranties of title; merchantability; fitness for a particular use; or any rights or licenses in this Agreement.  We cannot guarantee that the Website and any downloadable content will be free from viruses or other harmful code. The Company makes no warranty as to the accuracy and reliability of information set forth on the Website and its content.  To the fullest permissible extent, the Company disclaims liability for any damages you sustain as a result of use or access of the Company’s Website, content and any linked 3rd party Websites or content.

You understand and agree that the Company does not guarantee specific results, including financial or other business gains for you personally or for your business. The information included on the Website is provided for informational purposes only and you are responsible for implementing any business practices or suggested actions found on the Website.

limitation of liability

The Company is providing this Website and all content accessible through it on an “As-Is” basis for individual use by you at your own risk and without any warranties, whether express or implied, including, but not limited to warranties of title; merchantability; fitness for a particular use; or any rights or licenses in this Agreement.  We cannot guarantee that the Website and any downloadable content will be free from viruses or other harmful code. The Company makes no warranty as to the accuracy and reliability of information set forth on the Website and its content.  To the fullest permissible extent, the Company disclaims liability for any damages you sustain as a result of use or access of the Company’s Website, content and any linked 3rd party Websites or content.

You understand and agree that the Company does not guarantee specific results, including financial or other business gains for you personally or for your business. The information included on the Website is provided for informational purposes only and you are responsible for implementing any business practices or suggested actions found on the Website.

indemnification

You agree to defend, indemnify, and hold harmless the Company and its designees in all cases arising out of your use of our Website, web content, services or any information contained therein.

binding arbitration

In the event there is a dispute between the Parties that cannot be brought to an amicable mutual understanding, the Parties understand and agree that such dispute will be handled through binding arbitration in alignment with the rules of the American Arbitration Association. The Parties understand that they will be bound by any decision rendered by the arbitrator and/or arbitration proceedings. The arbitration itself will be held in Waterloo, Ontario. If the arbitration is unable to move forward in the designated jurisdiction, the Company will unilaterally elect another venue for the arbitration. The Parties will equally share in the costs and expenses of arbitration and any related proceedings.

choice of law

This Agreement and the Parties’ relationship are governed by the laws of the Province of Ontario. In the event of conflicting laws, the laws of the Province of Ontario will control.

severability + no waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court with jurisdiction, all other provisions set forth in this Agreement will remain valid and enforceable. By failing to enforce any right or provision of this Agreement, we are not waiving the right or ability to enforce the same rights or provisions in the future. Any right or provision in this Agreement will only be considered waived if done so in writing by an authorized representative of the Company.

transfer + assigment

You may not transfer or assign any of your rights under this Agreement to any third party without the express written consent of the Company.

notices

We may provide notice to you by: (i) sending a message to the email address provided by you, or (ii) by posting to the Website. Notices sent by email will be effective at the time of sending and notices posted to the Website will be effective upon posting. You may provide notice to the Company by certified mail to The Social Stager at 197 Springfield Cr, Waterloo ON Canada. Notices provided by certified mail will be effective upon actual receipt of the notice.

All legal notices including those related to intellectual property and copyright infringement claims should be sent by certified mail to the Company’s agent and mailing address located in this provision above.

All requests and other communications relating to the Website should be directed to: heather@socialsavvystagers.ca.

headings for convenience only

The headings in these Terms are included for convenience and reference, and are not meant to describe, define, or limit the scope or intent of any provision.

entire agreement + all rights reserved

In concluding this Agreement, you understand and acknowledge that these Terms constitute the final agreement and supersedes all others regarding the purchase, sale, and use of any Products and the use of the Website. The Company reserves any and all rights not expressly granted in these Terms.

Thank you for reading the Terms of Use in its entirety. We hope you were able to gain clarity on how to effectively use and browse our Website..